In accordance with the Montenegrin Consumer Protection Law (Zakon o zaštiti potrošača), the Buyer has the statutory right to cancel and withdraw from the purchase without specifying a reason within 14 calendar days from the date the physical goods are received.
To qualify for a full refund under a mind-change return, returned apparel must fulfill the following conditions:
To exercise the right of withdrawal, the Buyer must send the completed Withdrawal Form (Obrazac za odustanak od ugovora)—downloadable at [INSERT LINK TO RETURN FORM]—via email to "support@3mag.me" prior to the expiration of the 14-day window.
The Buyer is responsible for direct return shipping fees for mind-change returns unless the return is due to a shipping error or verified product defect.
NOTE: All products' initial conditions are pre-recorded and photographed before the official handover to the courier/delivery service from our warehouses.
Refunds are executed within 14 calendar days following receipt and physical inspection of the returned merchandise at our warehouse. Refunds may be done via {INSERT METHODS}
Refunds may be done via {INSERT METHODS}. The Buyer is responsible for direct return shipping fees for mind-change returns unless the return is due to a shipping error or verified product defect. To exercise the right of withdrawal, the Buyer must send the completed Withdrawal Form (Obrazac za odustanak od ugovora)—downloadable at [INSERT LINK TO RETURN FORM]—via email to "support@3mag.me" prior to the expiration of the 14-day window. The total refundable amount shall be strictly calculated based on the purchase price actually paid by the consumer at the exact time the initial order was placed, as explicitly recorded on the official email order confirmation and fiscal sales receipt. Under no circumstances shall the refundable amount be adjusted, recalculated, or altered to reflect subsequent price fluctuations, markdowns, promotional discounts, or increases in the current website listing price of the item at the time the return or refund is processed.
Customers are strongly advised to inspect the product condition (the outer and inner condition) upon delivery in the presence of the courier representative. If visible damage to the item is identified, the customer should immediately draw up a damage report (Zapisnik o oštećenju) with the courier and notify us at “support@3mag.me”
NOTE: All products are thoroughly inspected, products' initial conditions are pre-recorded and photographed before the official handover of the parcel/product to the courier/delivery service from our warehouses. If a package arrives with visible physical damage, drawing up an official damage report (Zapisnik o oštećenju) with the courier driver upon delivery is strictly required to process transport damage claims. If it will be proven that the damage to the product was conducted during the delivery process to the customer, the question will be resolved between 3 MAG CORPORATION d.o.o. and the according delivery company. If the fact that the damage to the products was caused during transportation by the supplier company is confirmed, 3 MAG CORPORATON d.o.o. will not be held liable for the damaged products.
Products sold are guaranteed to conform to the contract of sale under the Montenegrin Law on Consumer Protection (Zakon o zaštiti potrošača).
Statutory conformity applies strictly to manufacturing defects present at the time of delivery. It does not cover:
3 MAG CORPORATION d.o.o. will issue a formal written confirmation/response to any defect complaint within 8 calendar days of receipt in case if the customer did not inspect the product on-spot during delivery (as mentioned in section 2.1). Verified complaints will be resolved (via item replacement or full refund) within 15 calendar days.
In the event of an approved monetary refund, the total refundable amount shall be strictly calculated based on the purchase price actually paid by the consumer at the exact time the initial order was placed, as explicitly recorded on the official email order confirmation and fiscal sales receipt. Under no circumstances shall the refundable amount be adjusted, recalculated, or altered to reflect subsequent price fluctuations, markdowns, promotional discounts, or increases in the current website listing price of the item at the time the return or refund is processed.
If you have any questions or need assistance with an exchange, return, or order issue, please contact us at “support@3mag.me” or via Viber/WhatsApp at +38267047407. Please include your order number for faster service.